Last updated: March 30, 2026
Terms of use
These Terms of Use ("Terms") govern your use of the websites, portals, and related services operated by Luminescent Learning LLC ("Luminescent," "we," or "us") based in Austin, Texas. By creating an account, submitting an intake or application form, or using our services, you agree to these Terms. We may update them from time to time; we will indicate the last updated date at the top of this page. Material changes may require a new acceptance in the product where applicable. These Terms are an MVP draft for early operations and should be reviewed by qualified counsel before you rely on them as final.
The service
Luminescent connects families with independent tutors for academic support. We provide matching, onboarding, a portal for logging sessions and billing-related information, and related communications. Tutors are not our employees unless we expressly agree otherwise in writing; they are independent providers coordinated through the agency.
Parent intake & account (version 1.0)
- By submitting the intake form, you request matching and account setup. Information you provide is used to evaluate fit, assign tutors, and operate the parent portal.
- We do not guarantee a match or a specific timeline; we prioritize thoughtful pairing over volume.
- For how we handle personal data, see our Privacy Policy.
Parent billing, cancellation & disputes (version 1.0)
- Charges. You authorize charges for tutoring based on hours your tutor logs in our portal, at the hourly rate shown for your student in the portal (unless we have agreed otherwise in writing). Billing runs on a weekly cadence after sessions are processed, using the payment method you save on file.
- Scheduling & cancellations. Routine scheduling and changes happen directly between you and your tutor (e.g. text or email). Our portal does not require you to manage a calendar for every change.
- Disputes. If a logged session or charge looks wrong, use the dispute flow on your parent dashboard within the time window shown there so we can review before a charge finalizes. After that window, contact us using the email in Questions at the bottom of this page.
Referral program
- Parents may receive a personal referral code to share with new families. When a new parent enters a valid code on intake, we may link the accounts for referral tracking.
- Reward. After the referred family's first tutoring session is logged and successfully billed through our normal billing process, both the referring parent and the referred parent may each receive one (1) hour of billable tutoring credit toward future sessions, applied automatically when we run billing (credits reduce billed hours in order).
- First-hour satisfaction refund. If the referred parent uses our first-hour dissatisfaction refund (when offered), neither party receives referral credit for that referral, including if credit was already granted (we may reverse or withhold credits as needed to reflect this policy).
- We may change or end the program, pause suspicious activity, or require additional verification. Referral benefits have no cash value except as applied to Luminescent tutoring charges.
Tutors
- Tutors apply through our site and complete onboarding steps we require (including legal acknowledgments and background screening processes we designate).
- You agree to log sessions accurately and on time, maintain professional conduct, and use the portal as the system of record for hours that drive billing and payouts, unless we instruct otherwise.
- Compensation, tax reporting, and contractor status are described in separate agreements or written policies we provide; these Terms supplement those documents.
Payments & third-party services
Card payments are processed by Stripe (or another processor we name in the product). Your use of payment features is also subject to the processor's terms and privacy policy. We do not store full card numbers on our servers.
Disclaimers
Tutoring is an educational support service. We do not guarantee specific academic outcomes, test scores, or admission results. The service is provided "as is" to the extent permitted by law.
Limitation of liability
To the fullest extent permitted by applicable law, Luminescent and its owners, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of or related to these Terms or the service. Our aggregate liability for claims relating to the service in any twelve-month period is limited to the greater of (a) the fees you paid to Luminescent for the service in that period or (b) one hundred U.S. dollars ($100), except where the law does not allow such a cap. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.
Governing law
These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules. You agree that state or federal courts located in Travis County, Texas, have exclusive jurisdiction over disputes arising out of these Terms or the service, subject to any consumer protections that apply where you live.