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Last updated: May 2, 2026

Terms of use

Parent intake (v2.3) and parent billing (v2.6) sections are marked below. When those sections change materially, we bump versions and may prompt re-acceptance in the product where applicable.

Please read these Terms of Use carefully before accessing or using the Luminescent platform. By creating an account, clicking "I agree," or otherwise using the services, you agree to be bound by these terms. If you do not agree, do not use the services.

Luminescent Learning LLC · Effective and last updated April 9, 2026

1. Introduction and acceptance of terms

These Terms of Use ("Terms") govern your access to and use of the website, web application, and portals (collectively, the "Platform") operated by Luminescent Learning LLC ("Luminescent," "we," "our," or "us"). The Platform connects parents or legal guardians ("Parents") with independent tutors ("Tutors") for educational services, and includes an administrative portal for authorized staff ("Admins").

Luminescent Learning LLC is organized under the laws of Texas with its principal place of business in Austin, Texas, United States (Travis County).

These Terms apply to all users of the Platform, including Parents, Tutors, Admins, and visitors. Supplemental terms or agreements (such as the Independent Tutor Agreement or intake-specific terms) may apply to specific roles and are incorporated by reference where indicated.

Your continued use of the Platform after we post changes constitutes acceptance of the revised Terms where allowed by law. See Section 18.

2. Eligibility

  • be at least 18 years of age;
  • have legal capacity to enter a binding contract;
  • use the Platform only where lawful; and
  • provide accurate, current, and complete information.

Parents registering for a minor represent that they are the parent or legal guardian and have authority to agree on the student's behalf.

Tutors must satisfy eligibility in the Independent Tutor Agreement, including background screening when required.

We may refuse registration or terminate accounts that do not meet these requirements.

3. Accounts

3.1 Account types

  • Parent Portal — student profiles, session history, billing, receipts, billing disputes, referral credits.
  • Tutor Portal — assignments, session logging and certification, earnings information.
  • Admin Portal — operations, users, disputes, and configuration (authorized staff only).

3.2 Registration and security

Authentication is provided through Supabase. By creating an account, you authorize us to store credentials and related data subject to Supabase's terms and our Privacy Policy.

You are responsible for safeguarding credentials, all activity under your account, and for notifying us promptly at customersupport@luminescent-learning.com if you suspect unauthorized use.

We are not liable for losses caused by your failure to protect credentials.

3.3 Suspension and termination

We may suspend or terminate access if we reasonably believe you violated these Terms or harmed users, us, or third parties. Provisions that by their nature should survive (including disclaimers, limitations of liability, indemnification, governing law, and dispute resolution) survive termination.

4. Acceptable use

You will use the Platform only lawfully. You must not:

  • impersonate others or misrepresent affiliation;
  • post unlawful, abusive, harassing, threatening, obscene, or otherwise objectionable content;
  • upload malware or disrupt the Platform;
  • attempt unauthorized access;
  • scrape or systematically extract data without written consent;
  • use the Platform to arrange tutoring in order to circumvent applicable fees or billing;
  • falsify session records, hours, or billing information; or
  • interfere with others' use of the Platform.

Violations may result in suspension, termination, or legal action.

5. Communications

By creating an account, you consent to transactional messages, including account verification, session receipts, billing and payment notices, dispute updates, referral notifications, policy updates, and operational announcements.

Transactional email is sent through our email infrastructure (Zoho Mail SMTP). You may not opt out of transactional messages required to operate the Service while maintaining an active account.

Marketing messages require consent where required by law; you may opt out as described in those messages or account settings.

In-app messaging may be reviewed by Admins for disputes, safety, or compliance.

6. Intellectual property

6.1 Our property

The Platform and its content are owned by or licensed to Luminescent and protected by intellectual property laws. "Luminescent" and related marks are our trademarks; do not use them without permission.

6.2 Limited license

We grant a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not copy, modify, reverse engineer, or remove proprietary notices except as allowed by law.

6.3 User content

By submitting content (session notes, messages, disputes), you grant us a non-exclusive, royalty-free license to use, store, and display it to operate the Platform and resolve disputes. You represent you have rights to submit that content. We do not claim ownership of tutors' independently created educational materials.

7. Nature of the services; tutors

Luminescent facilitates connections between Parents and Tutors. Tutors are independent contractors, not employees, agents, or partners. We do not control how each session is taught, except through tutor agreements and Platform rules.

We do not guarantee any particular academic outcome, grade improvement, or tutor–student fit.

Parent intake & account (version 2.3)

By submitting the parent intake form on our website, you confirm that you are at least eighteen (18) years old and that you are the parent or legal guardian of the student(s) named in the form, with authority to provide information about them and to enter into agreements with Luminescent Learning LLC ("Luminescent," "we," or "us") on their behalf. Luminescent Learning LLC is a Texas limited liability company with its principal place of business in Austin, Texas, United States (Travis County).

What you are requesting

The intake form is a request for us to review your family's tutoring needs, create or prepare a secure parent account (including authentication credentials sent by our systems), and consider matching your student with an independent tutor coordinated through Luminescent. Submitting the form does not guarantee that we will offer a match, a particular tutor, or services by any specific date. We prioritize thoughtful pairing and operational capacity over speed.

If the intake form asks you to choose a tutoring focus or program type, that selection helps us understand the type of support you are requesting and may determine the published hourly bill rate assigned to the student profile we create for you. We show the applicable hourly rate in the intake experience and confirmation messages where implemented. If the selected focus is wrong or later changes, contact us so we can review the student's profile and billing rate.

Information you provide

You agree that the information you submit is accurate to the best of your knowledge and that you will not misrepresent your identity or your student's circumstances. You understand that we use intake information—including student name, grade, subjects, goals, availability, and service location details you choose to provide—to evaluate fit, operate the parent portal, communicate with you, and coordinate billing and sessions as described in our Terms of Use and Privacy Policy. For how we collect, use, and retain personal data (including information about minors), see our Privacy Policy at https://luminescent-learning.com/privacy.

Account and communications

If we create an account for you, you are responsible for safeguarding your login credentials and for activity under your account. We may send you transactional messages required to operate the service (for example, account setup, matching updates, session receipts, and billing notices). Marketing or promotional email or SMS, if we offer them, will depend on separate choices you make where the law requires—those choices are not defined by this section alone.

Referral codes

If you enter a referral code on intake, the Referral program section of our Terms of Use describes how codes may be used and how credits may apply (including gift limits for referrers and credit for the referred parent when a code is accepted, as stated there).

No waiver

Submitting the intake form does not waive any rights you may have under applicable law. If any part of our Terms or this intake section is held unenforceable, the remainder stays in effect to the fullest extent permitted.

8. Billing and payments

Billing overview. Detailed rules for parents—including cards on file, weekly billing, receipts, the 48-hour dispute window, the first session satisfaction refund, cancellations, and chargebacks—are in the Parent billing, cancellation & disputes section below (#parent-billing). In summary:

  • Tutors certify sessions in the Platform.
  • Parents receive a receipt and a 48-hour window to dispute billing accuracy (the clock is measured from when the session is logged in the Platform; see the parent billing section).
  • Charges run on our weekly billing cycle through Stripe after applicable dispute periods, subject to these Terms.
  • Parents may request a first session satisfaction refund for the first tutor-certified session on the account under the process described in the parent billing section.

By adding a payment method, you authorize us (via Stripe) to charge amounts due under these Terms until you remove the method or close your account, subject to outstanding balances.

Failed payments may be retried; access may be suspended until resolved.

For disputes on charges already processed, contact customersupport@luminescent-learning.com before initiating a chargeback when possible. We may restrict accounts that abuse chargebacks.

Cancellations and no-shows: Scheduling details are coordinated between Parent and Tutor. Fees for late cancellations or no-shows may apply when a Tutor logs such a session consistent with policies communicated at match or booking and with the parent billing terms. Luminescent does not guarantee mediation of routine scheduling disagreements but may step in for abuse or as we deem appropriate.

Pricing: Rates depend on the bill rate applicable to the student's account (as set in the Platform or by Admin). We may change fees or charges with notice as described in Section 18.

Parent billing, cancellation & disputes (version 2.6)

1. Payment processing and cards on file

All card payments are processed by Stripe, Inc. By using our services, you agree to maintain a valid payment method on file when required for your account. You authorize Luminescent Learning LLC to charge that payment method for tutor-certified sessions, applicable fees, and amounts described in our Terms of Use. Luminescent Learning LLC is a Texas limited liability company with its principal place of business in Austin, Texas, United States (Travis County).

2. How charges are triggered

Charges are generally not initiated at the moment a session ends. Luminescent runs weekly billing for certified sessions that have completed any applicable dispute window (see below). A session becomes billable when a tutor certifies it in the Platform (and any cancellation or no-show fee is applied consistent with your arrangements and these terms).

3. Session receipts

When a tutor certifies a session, we send an automated receipt to your registered email with session details and the amount expected to be included in the next billing run. Please review receipts promptly.

Your student's hourly bill rate may depend on the tutoring focus, program type, or other rate assigned in the Platform. For example, different published rates may apply to Standard-tier tutoring and Elite-tier tutoring. Unless we agree otherwise in writing or correct an error, session charges are calculated from the applicable student hourly bill rate saved for that session and the tutor-certified session duration.

4. Disputing a charge (48-hour window)

You may dispute billing accuracy within forty-eight (48) hours from when the tutor logs the session in the Platform (as implemented in the Platform, receipt emails, and Parent Portal; the dispute clock is measured from that log time, which may be earlier than certification and receipt timing).

Valid grounds include incorrect duration, a session that did not occur as logged, or incorrect application of a documented cancellation or no-show fee.

Invalid grounds for the billing dispute tool include general dissatisfaction with teaching style, personality, or academic outcomes. For the first family session only, you may request a separate first session satisfaction refund as described in Section 5 below. For other concerns, contact customersupport@luminescent-learning.com or use operational channels—not the billing dispute tool.

If you submit a timely, good-faith dispute, we may hold the charge for that session while we review tutor logs and available communications. Luminescent makes the final determination on billing disputes in its reasonable discretion. Late disputes may be reviewed but are not guaranteed to pause or reverse charges.

5. First session satisfaction refund

If you are not satisfied with the first tutor-certified session for your parent account (the first such session for your family on the Platform, regardless of which student it was for), you may request a refund of the amount we charged (or, if the session is not yet charged, a waiver of the charge for that session) for that session, once per account, subject to the following.

How to request. Send an email to customersupport@luminescent-learning.com. Your email subject line must include the words SESSION REFUND in all capital letters, and the body must include: (1) a brief statement that you were not satisfied with that first session; (2) the student's name as it appears in our system; and (3) the date of that session. We will only process requests that meet all of these requirements. This process is manually reviewed. You must send the request within fourteen (14) days after the session date.

This first session satisfaction refund is separate from the 48-hour billing accuracy dispute process in Section 4. Do not use the billing dispute tool for first-session dissatisfaction; use the email process in this section instead.

6. Cancellations and no-shows

Scheduling is coordinated between parent and tutor. Cancellation and no-show fees may apply when a tutor logs a session consistent with policies communicated when you are matched or when sessions are arranged. Luminescent does not guarantee mediation of routine scheduling conflicts but may intervene for abuse or operational reasons.

7. Chargebacks

Before initiating a chargeback with your bank for a Stripe-processed charge, contact customersupport@luminescent-learning.com so we can attempt to resolve the issue. Abuse of chargebacks may affect account access.

9. Referral program

Referral credits. Full program rules are in the Luminescent referral program section below (#referrals). In summary, referrers may have a limited number of gift hours per calendar year, and referred parents may receive credit toward billed sessions when a code is accepted, as described there; credits, eligibility, and restrictions are as stated there and in in-program messaging. We may modify or end the program with notice where required.

Luminescent referral program

By participating, you agree to the following.

1. How codes work

Registered parent users may receive a unique referral code or link to share. When a new parent creates an account and enters a valid code where the Platform prompts (for example during intake, or in the parent portal before a first session as implemented), the Referred User may receive account credit as described in-program. Referrers receive a limited number of gift hours per calendar year to share; using a gift does not grant the Referrer additional account credit.

2. Eligibility

Referrer: Active parent account in good standing, with gift hours available as shown in-program. Referred User: Must not have previously been linked to a referral or received sessions through us in a way that disqualifies them, as determined by our records.

3. When credit applies

As currently offered, when a referral is accepted, the Referred User may receive credit equal to approximately one billable hour at the applicable student hourly rate (implemented as a discount toward billed sessions, not cash), subject to these Terms and in-program messaging. Credit is typically recorded when the code is successfully applied; it is then used as a discount when applicable tutoring sessions are billed through the Platform. Older legacy credits may appear as a dollar-denominated account credit and are still applied as a billing discount.

4. Non-transferability

Credits have no cash value, are non-refundable, and may not be sold, transferred, or assigned except as we expressly allow in writing.

5. Stacking

Unless a specific promotion states otherwise, referral benefits may not combine with other coupons or discounts.

6. Abuse

We may void credits, suspend accounts, or take other action if we detect abuse, including self-referral, fake accounts, mass posting on coupon sites, bots, or misleading promotion.

7. Changes

We may modify, suspend, or end the program or change credit amounts or rules. Pending credits may be forfeited if the program ends, to the extent permitted by law.

8. Taxes

You are solely responsible for any taxes or reporting related to credits or benefits you receive.

10. Third-party services

The Platform uses:

  • Supabase — authentication, database, and (for tutor résumés) Supabase Storage.
  • Stripe, Inc. — payment processing; we do not store full card numbers on our servers.
  • Zoho Mail — outbound transactional email.
  • Certn — tutor background screening where applicable.
  • Vercel — application hosting.

Your use of the Platform is also subject to those providers' terms and privacy policies. We are not responsible for third-party failures beyond our reasonable control.

11. Disclaimer of educational outcomes

THE PLATFORM PROVIDES MATCHMAKING AND OPERATIONS TOOLS. LUMINESCENT MAKES NO WARRANTY REGARDING GRADES, TEST SCORES, LEARNING GAINS, OR OUTCOMES. RESULTS DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.

12. Disclaimers of warranty

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES (INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT) AND WARRANTIES OF UNINTERRUPTED OR ERROR-FREE OPERATION.

Some jurisdictions limit disclaimer of implied warranties; in those jurisdictions our disclaimers apply to the fullest extent allowed.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMINESCENT AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM OR THIRD-PARTY SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS OR THE PLATFORM IS LIMITED TO THE GREATER OF: (A) THE AMOUNTS YOU PAID TO LUMINESCENT FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

14. Indemnification

You will defend, indemnify, and hold harmless Luminescent and its owners, officers, employees, contractors, and agents from claims, losses, and fees (including reasonable attorneys' fees) arising from: your breach of these Terms; your misuse of the Platform; content you submit; your violation of law or third-party rights; or disputes between you and another user. We may assume exclusive defense of any matter subject to indemnification at our expense.

15. Dispute resolution

15.1 Billing disputes

Use the billing dispute process in Section 8 and the Parent billing section before other action for session charge disputes.

15.2 Informal resolution

For other disputes, the parties will try good-faith negotiation first. Send a written description to customersupport@luminescent-learning.com. We will respond within a reasonable time.

15.3 Courts

If informal resolution fails within thirty (30) days, either party may pursue remedies in the state or federal courts located in Travis County, Texas. Each party submits to personal jurisdiction there. Nothing limits either party's right to seek injunctive relief for misuse of confidential information, intellectual property, or similar urgent harm.

16. Governing law

Texas law governs these Terms, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Privacy

Our Privacy Policy at https://luminescent-learning.com/privacy is incorporated by reference. By using the Platform, you consent to those practices.

18. Changes to terms

We may modify these Terms. We will update the "Last updated" date and, for material changes, provide notice by email or prominent in-app notice where appropriate. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Platform and contact customersupport@luminescent-learning.com to close your account.

19. General

  • Entire agreement: These Terms, the Privacy Policy, and role-specific agreements (e.g., Independent Tutor Agreement, parent intake terms) are the full agreement regarding the Platform.
  • Severability: Invalid provisions are modified minimally; the rest remains effective.
  • Waiver: Failure to enforce is not a waiver unless in writing.
  • Assignment: You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale.
  • Force majeure: We are not liable for delays beyond our reasonable control.
  • No third-party beneficiaries: These Terms do not benefit third parties.

20. Contact

Luminescent Learning LLC
Texas limited liability company · Principal place of business: Austin, Texas, United States (Travis County)
Email: customersupport@luminescent-learning.com
Website: https://luminescent-learning.com

General correspondence by mail: available upon request at the email above.

Billing issues and session disputes: use the tools in the Parent Portal (including links in session receipt emails) where available, or email customersupport@luminescent-learning.com.

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